Lee Auto Malls in Auburn is looking to hire Automotive Service Consultants for our busy Chrysler Jeep Dodge Ram, GMC, Honda and Nissan stores.
Key Responsibilities:
Greet customers and offer excellent customer service
Translate customer-reported problems to actionable repair orders for technicians to complete
Provide cost estimates; communicate additional repair or service needs to the customer
Create and close repair orders in the database management system
Order necessary parts and double-check that they are delivered to technicians
Provide timely progress updates to customers
Ensure that automotive work provided to customers meets company quality standards
Invoice and collect payment from customers for services rendered
Handle and resolve customer concerns
Qualifications:
1+ years of service advisor/writer experience
Exceptional interpersonal and customer service skills
Working knowledge and experience of automotive repairs and parts
Strong communication skills
Organizational skills including the ability to prioritize
Proficient computer skills
Reynolds or ADP experience is a plus
Valid driver's license and clean driving record
Family-owned since 1936, Lee Auto Mall has grown to 14 locations statewide, employing over 400 people. We pride ourselves on our happy, hard-working network of people, which creates a great place to work. At Lee, you will join a growing team that's both fun and professional, with a high level of enthusiasm and a strong group dynamic. If you want to put your talent and drive to work for one of Maine's most thriving companies, we would love to meet you!
Great Benefits!
Choice of Medical Plans
Dental Insurance
Vision Insurance
401(k) with company match
Paid holidays and vacation
Short-Term and Long-Term Disability Insurance
Life Insurance
Flexible Spending Account
Paid Education and ongoing training
Generous employee discounts on vehicles purchases, parts, and service
Staff parties and events
A career-oriented environment with opportunities for steady growth and advancement
A family-oriented culture with an excellent reputation in the business
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