Relationship Banker I  (Full Time)
Branch: All Branches

First National Bank of Gillette is a community first, customer-centric financial institution that takes pride in employing & developing exceptional bankers. We want team members who thrive in exceeding customers' expectations, enjoy giving back to our community and have a passion for continuous learning.
We uphold the core values of First National Bank.

Community First - Neighborhood growth and well-being are the first priority in all that you do.

Customer Centric - Every initiative taken, and decision made revolves around the needs of our customers.

Local Expertise - Continue to bring a heritage of knowledge and insight to our local economy.

Exceptional Bankers - Through ongoing training and development you will be empowered to excel professionally and make a difference in the lives of others.

Responsibilities:

The Relationship Banker regularly interacts with customers in our community to build relationships and provide value based on their current and future financial and banking-service needs. The Relationship Banking team is the face of the bank, from onboarding new customers to solving problems and providing solutions. Our Relationship Bankers play a critical role in helping clients navigate their financial lives. They are the point person for the client relationship, and confidence is critical in asking questions to understand client needs.

- Provide effective new customer onboarding and customer engagement by routinely strengthening new customer relationships and introducing new and existing customers to bank products and services. Ask questions to understand client needs to provide suitable solutions to financial requests.

- Build relationships by maintaining contact over time, develop a book of business, and be proactive in follow up to recommend client solutions. Participate in acquisition of consumer and business clients through use of leads, self-sourcing, and managing referral relationships.

- Proactively developing mutually beneficial relationships with both internal and external clients to provide world class service through seamless client interactions.

- Pursue opportunities to make a difference in people's lives through community involvement. Strongly encouraged to utilize bank paid volunteer time, and spend a minimum of 16 hours volunteering in the community each year.

- Collaborate with internal departments to support regulatory compliance, adhere to bank policy and financial regulations, and protect our clients and the bank from excess risk.

- Consistently provide exceptional service and welcome all customers by adhering to bank service standards. Refer customers to appropriate person/department for products and/or services.

- Actively market bank products and services to existing, as well as prospective, customers.

- Open, close and process changes to business and personal accounts on core system; including checking, savings, certificates of deposit, IRAs, ATM, Debit and Visa credit cards.

- Recognize cross-selling opportunities and recommend financial services most appropriate to each customer. Accurately quote rates and features of bank products and services.

- Represent and promote the bank within the community through volunteerism, board involvement, and attendance at business functions.

- Assist customers with address changes, contact information updates, check orders, debit card issuance and maintenance, and digital access, setup and resets.

- Follow established procedures in order to comply with bank regulations, ensuring that proper documentation has been collected to minimize risk to bank.

- Assist with reviewing daily reports and completing auditing and time deposit reconcilements. Scan and associate documents in electronic storage.

- Ensure that supplies are monitored, reordered and restocked in the lobby, as well as within the department.

- Perform any duties deemed necessary by supervisor and management of bank, including occasional overtime as requested.

Success Metrics:

- Customer Satisfaction: All FNB team members create a respectful/positive experience for the customer during and after the contact, by taking action to make our customers the center of our business operations.

- Community Involvement: Team members of FNB are active in our community. Community involvement is defined by a wide spectrum of volunteer activities which include but are not limited to: organizing and participating in community beautification projects, serving on boards, being active in your child's school or sporting activities, involvement in your church, etc. while representing FNB. Community involvement benefits FNB by helping us build a strong customer base, and it aids employees by providing opportunities to network and build relationships with other leaders in our community.

- Employee engagement: All team members of FNB are actively involved in training and development programs to increase overall knowledge of banking. Work with all departments to build team cohesion, and cross train to assist clients and support career development.

- Process Improvements: FNB team members are expected to be constantly looking for ways to improve our customer experience, and our organization. This can be achieved by asking questions about current processes and procedures and recommending improvements to the process. It is the goal of every FNB team member to assist in increasing productivity and efficiency, while maintaining focus on risk mitigation.

Required Education and Experience

- High school diploma or equivalent.

- Desire and ability to serve the public in a pleasant and courteous manner

- Attention to detail

- 1 year banking experience preferred

Other Skills

- Innovative/Creative

- Ability to initiate and embrace change

- Excellent communication skills, both verbal and written

- Sales skills

- Basic accounting principles

Equipment Used & Physical Requirements

- Office equipment, computers with software and phones

- Prolonged periods of sitting and/or working on a computer

- Ability to lift and carry 20 pounds

Compliance

- Knowledge of applicable Federal and State laws and regulations relating to the activities of the department

- Must follow the Bank Secrecy Act (BSA) regulations that pertains to the position

- Be able to detect BSA issues and report such issues to your Manager

- Complete all assigned ongoing BSA training to recognize red flags and comply with policies relative to CIP, CTRs and SARs