Teller  (Full Time)
Branch: All Branches

First National Bank of Gillette is a community first, customer-centric financial institution that takes pride in employing & developing exceptional bankers. We want team members who thrive in exceeding customers expectations, enjoy giving back to our community and have a passion for continuous learning.
We uphold the core values of First National Bank.

Community First - Neighborhood growth and well-being are the first priority in all that you do.

Customer Centric - Every initiative taken, and decision made revolves around the needs of our customers.

Local Expertise - Continue to bring a heritage of knowledge and insight to our local economy.

Exceptional Bankers - Through ongoing training and development you will be empowered to excel professionally and make a difference in the lives of others.

Responsibilities:

As a teller you are a critical team member within the bank. The teller provides exceptional customer service working with our most important asset, our customer. An important role of a teller is following proper procedures to minimize errors and reduce the risk of fraud. Developing a complete understanding of financial products offered to assist our customers in becoming financially successful is necessary. Being a strong team player, taking pride in performing well, and enjoying helping others is an essential role of a teller.

Tellers serve customers in main bank, drive-up and branch banks by processing deposits and paying transactions, managing a cash drawer, representing the bank to customers on a person to person basis and actively marketing financial products to assist our customers.

• Process a variety of routine financial transactions including check cashing, savings withdrawals, deposits, account transfers, credit card payments, and loan payments with accuracy
• Set goals that support the overall bank goals and evaluate progress towards those goals
• Actively promote bank products and services to existing and prospective customers
• Issues Official checks, Redeems savings bonds
• Place Reg CC holds on transaction accounts on a case by case basis
• Perform Visa, MC and Discover Cash Advances
• Sell gift cards and travel cards
• Balance, process and be accountable for cash drawer
• Answers questions and/or resolves complex technical issues on customer accounts
• Communicate in a positive and proactive fashion that builds team comradery and supports the banks core values
• Take personal initiative and are a positive example for others to emulate
• Maintains confidentiality and acts with integrity
• Support regulatory compliance, adhere to bank policy and financial regulations, and protect our clients and the bank from excess risk by following practices, policies and procedures to create a safe environment for customers and fellow team members
• Occasional overtime may be necessary
• Cross train in other teller positions
• Pursue opportunities to make a difference in peoples lives through community involvement, strongly encouraged to utilize bank paid volunteer time and spend a minimum of 16 hours volunteering in the community each year
• Performs other related duties as assigned

Success Metrics:

Customer Satisfaction: All FNB team members create a respectful/positive experience for the customer during and after the contact, by taking action to make our customers the center of our business operations.

Community Involvement: Team members of FNB are active in our community. Community involvement is defined by a wide spectrum of volunteer activities which include but are not limited to: organizing and participating in community beautification projects, serving on boards, being active in your childs school or sporting activities, involvement in your church, etc. while representing FNB. Community involvement benefits FNB by helping us build a strong customer base, and it aids employees by providing opportunities to network and build relationships with other leaders in our community.

Employee engagement: All team members of FNB are actively involved in training and development programs to increase overall knowledge of banking. Work with all departments to build team cohesion, and cross train to assist clients and support career development.

Process Improvements: FNB team members are expected to be constantly looking for ways to improve our customer experience, and our organization. This can be achieved by asking questions about current processes and procedures and recommending improvements to the process. It is the goal of every FNB team member to assist in increasing productivity and efficiency, while maintaining focus on risk mitigation.

Skills/Experience/Education:

• Ability to utilize computer software efficiently
• Cash handling accuracy
• Basic knowledge of bookkeeping entries
• Excellent verbal communication skills
• Trustworthiness and ability to act with integrity

Physical Requirements:

• Able to lift and carry 70 lbs for 20 ft
• Prolonged periods of standing up to 9 hours daily
• Prolonged periods of working on a computer

Equipment Used:

• Office equipment, scanners, computers with software and phones
• Coin Roller and Sorter
• Visa/MC Electronic terminals

Compliance:

• Knowledge of applicable Federal and State laws and regulations relating to the activities of the department
• Must follow the Bank Secrecy Act (BSA) regulations that pertains to the position
• Be able to detect BSA issues and report such issues to your Manager
• Complete all assigned ongoing BSA training to recognize red flags and comply with policies relative to CIP, CTRs and SARs