Careers at Morris & Dickson

Customer Support Analyst (Full Time)
Location: Shreveport, LA

About Us:
Morris & Dickson Co. is a leading pharmaceutical distribution company serving independent pharmacies with dedication, integrity, and a customer-first approach. With over 180 years of experience, we’re known for our commitment to service, reliability, and innovation. We foster a supportive, dynamic workplace where employees are encouraged to thrive professionally and personally. Joining Morris & Dickson means joining a team dedicated to making a difference in healthcare.

Position Overview:
We seek a Customer Support Analyst to become an essential part of our Customer Service team. You will be pivotal in ensuring our customers receive top-notch support and service. You will collaborate closely with our Sales team and help meet and exceed our customers' needs. All while contributing to the organization's overall success.

Key Responsibilities:

Enhance customer support effectiveness and efficiency.
Respond promptly to customer inquiries on products, orders, and technical issues.
Collaborate with distribution centers to manage dynamic ordering patterns.
Work with other departments to achieve company goals and meet deadlines.
Provide technical assistance for the online order portal.
Support the Sales team throughout the customer relationship process.
Troubleshoot complaints and develop solutions to improve satisfaction.
Foster a positive environment focused on urgent customer needs.
Document issues related to DEA guidelines, Safety, and Quality standards.
Support Web-based and EDI ordering platforms.
Ensure a seamless Cycle of Service for customer interactions.

Required Qualifications:

At least two years of relevant experience, ideally within the pharmaceutical industry or a related field.
Proficient in Microsoft Office, EDI Interfaces, and related software.
Exceptional communication, organizational, problem-solving, and time-management skills.
Demonstrated integrity, dependability, and urgency in meeting customer expectations.
Capability to prioritize effectively and thrive in a fast-paced environment.

Preferred Qualifications:

Bachelor's Degree or equivalent preferred.

Salary: $55,000 – 60,000

Why You’ll Love Working with Us:

At Morris & Dickson, we believe in empowering our employees and providing them with the tools, autonomy, and flexibility they need to succeed. We offer an environment where every voice is heard, and every contribution is valued, and we work together to support the critical operations of independent pharmacies across the nation. If you're passionate about providing exceptional customer service and want to be part of a team that values integrity and camaraderie. In that case, we invite you to apply for the position at Morris & Dickson!

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