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Housing Choice Voucher Specialist (Full Time)
Location: Roanoke, VA 24017
Department: Housing Choice Voucher
Housing Choice Voucher Specialist
Located at Central Office
2624 Salem Turnpike, NW
Roanoke, VA
Salary: $15.63 to $18.76/hourly
Hours: M - F
Non-exempt, Full-time
General Definition of Work
Performs work participating in leasing agent functions, entering initial applications into Section 8 tenant-based computer software, reviewing new applications, determining eligibility for participation based on income and family size, requesting supporting documents from external agencies, computing housing assistance payments and family rental rates, completing criminal history request forms on all applicants, and other work as apparent or assigned.
This position reports to the Housing Choice Voucher Manager.
Essential Functions
To perform this job successfully, an individual must be able to perform each essential function satisfactorily, with or without a reasonable accommodation. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions of the position and, if necessary, the employee must engage in an interactive process with RRHA HR to determine what accommodations may be possible.
· Enters initial applications into Section 8 tenant-based computer software; reviews new applications, determines eligibility for participation based on income and family size; requests supporting documents from external agencies; computes housing assistance payments and family rental rates; and completes criminal history request forms on all applicants.
· Updates electronic files regarding changes in rental or employment status; receives, records, transcribes and posts client demographic and financial data in an accurate and efficient manner.
· Performs complex mathematical computations; determines appropriate codes for recording various transactions or documents; enters monthly changes to client and RRHA payment accounts in Section 8 tenant-based software and in Microsoft Excel reports and records to client accounting records in specific and specialized transaction areas; uses calculators, photocopiers and/or personal computers on a daily basis; and maintains office files in an orderly and efficient manner.
· Communicates with clients in a clear, professional and sensitive manner; answers client questions regarding the Housing Choice Voucher (HCV) program; instructs clients on responsibilities for partcipating in the program; provides information on established routines and procedures; and takes client complaints regarding a landlord’s failure to repair or maintain the rental unit and passes it on to the proper designee.
· Receives and processes changes in client income levels and family composition; verifies income to compute and adjust rent; posts rent changes and other changes to appropriate records; and generates or composes letters notifying the client and landlord of changes.
· Answers client inquiries concerning rental, special maintenance, damage and other charges or fines that have been levied by the landlord, and follows through on complaints with program participants; explains security deposit and rent amounts to clients and landlords; and obtains all pertinent documentation.
· Receives and processes termination and new employment verification information; notifies landlords of changes in their tenant’s statuses; assists clients and landlords with the signing of new leases and contracts; generates form letters and composes specific correspondence to program participants, owners and other service agencies; prepares notifications, contracts, correspondence and routine reports from Microsoft Excel files; and sends landlords a copy of any moving notices submitted by clients to RRHA.
Minimum Qualifications
High School Diploma or GED and two (2) years of practical work experience in a position involving significant public contact, education, job training, social services programs whose core group of participants is low or very low-income individuals, housing subsidy programs, leasing, or rent calculation, or a combination of equivalent education and experience.
Preferred Qualifications
Associates degree or Bachelor’s degree with a major in public administration, social sciences, or related field. Experience working with education, job training, and social services programs whose core group of participants is low or very low-income individuals. Experience working with housing subsidy programs, leasing, and/or Rent Calculation Certification. Bilingual, Spanish and English preferred.
Special Qualifications
Obtains Housing Choice Voucher Rent Calculation Specialist Certification.
Valid state identification or driver’s license in the Commonwealth of Virginia.
Working Conditions
The characteristics listed below are representative of the physical demands, physical agility, sensory requirements, and environmental exposures required by an individual to successfully perform the essential duties of this position. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions of the position and, if necessary, the employee must engage in an interactive process with RRHA HR to determine what accommodations may be possible.
· Employees sit frequently or most of the time of the time but may sometimes walk or sometimes stand for periods of time.
· This classification involves physical agility requirements such as: climbing, stooping, kneeling, crouching, crawling, reaching, pushing, pulling, repetitive motions and manual dexterity.
· Sensory requirements include standard vision requirements, ability to express ideas and standard hearing requirements.
|
Physical Exertion (Pounds) |
|
|
Up to 10 |
Frequently or most of the time |
|
Up to 25 |
Seldom or never |
|
Up to 50 |
Seldom or never |
|
Up to 100 |
Seldom or never |
|
100 or more |
Seldom or never |
|
Environmental Exposures |
|
|
Work near moving mechanical parts |
Seldom or never |
|
Work in high, precarious places |
Seldom or never |
|
Toxic or caustic chemicals |
Seldom or never |
|
Outdoor weather conditions |
Seldom or never |
|
Extreme Cold, non-weather |
Seldom or never |
|
Extreme Heat, non-weather |
Seldom or never |
|
Noise Level |
Seldom or never |
APPLICATION: This class specification is intended to illustrate the kinds of duties that may be assigned to its incumbents. It should not be interpreted as describing all of the duties that may be required of an employee or be used to limit the nature and extent of assignments such individuals may be given. This is not an employment contract and does not alter any employee's at-will employment status.
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