Patient Services Associate  (Full Time)
Department: Clerical

GENERAL STATEMENT OF DUTIES

The Patient Services Associate is responsible for supporting the needs of the department which includes, but is not limited to, the following: directing patients/visitors, handling patient phone calls, scheduling visits, recording insurance and demographic data. A Patient Services Associate must exhibit a friendly and helpful affect towards parties within and outside the corporation. All duties are based on clinical operations needs as directed by the Operations Manager and/or Coordinator.

ESSENTIAL FUNCTIONS

Patient Reception

• Greet and direct patients while serving in a general capacity of information assistance
• Schedule appointments using protocols established within the department
• Conduct reminder calls to ensure patients arrive timely for their appointments
• Provide/accept patient-specific forms at the time of check-in

Information Gathering

• Ensure accurate charting of demographics, insurance coverage, and additional data as needed
• Provide data collection as directed by management
• re-registers patients and verifies insurance coverage
• answer multiple incoming phone calls and relay appropriate information
• Ensure faxes are handled and addressed regularly throughout the course of a day

Patient Service

• Assists providers and co-workers as part of the health care team
• Check patients in and out of the clinic
• Prepares, cleans and maintains patient areas according to proper infection control standards
• Assists with clinic flow to ensure efficiency. Seeks out other tasks to assist with patient flow.
• Assists with the medication refill process
• Monitors and reviews patient schedule daily
• Manage and support the referral/intake process
• Medication prior authorizations are completed timely and any additional assistance required from the clinical team is requested and monitored on a daily basis
• Run Michigan Automated Prescription System (MAPS) on patients when appropriate and relay this information to the providers

General Office Support

• Orders, stocks and prepares supplies and equipment, as assigned
• Assist with quality improvement projects, as requested
• Employee may be provided other duties as assigned

Medical Records

• Record Maintenance and Quality Control
• Paper charts to be stored and purged, as needed
• Data entry, edits, and updates all appropriate systems
• Records shall be maintained in a manner that is accurate, current and secure
• Outside documents will be scanned/filed in patients EMR
• Public Service, Problem Solving and Legal Compliance. Employee will ensure that:
• Phone calls are triaged to appropriate parties and/or information is gathered in response to patient requests, insurance companies and other physician offices
• Patients with record or related requests should be assisted in a timely and friendly manner
• Patient release forms for incoming and outgoing records (as per legal guidelines ROI) are completed timely
• Patient confidentiality is adhered to with the utmost importance

QUALIFICATIONS

• Minimum of high school diploma
• Strong knowledge of medical terminology
• Attention to detail
• Medical background preferred
• Proficient in the use of computers and scheduling software or ability to learn applicable software.
• Clerical and office support work coupled with keyboarding, and computer proficiency. Multi-specialty clinic setting preferred.
• Proficient written and verbal communication skills with multicultural sensitivity.

CMU is an AA/EO institution, providing equal opportunity to all persons, including minorities, females, veterans, and individuals with disabilities.

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