Chief Operating Officer  (Full Time)
Department: Administration

 GENERAL STATEMENT OF DUTIES: 

The Chief Operating Officer (COO) for CMU Health will provide operational leadership across a network of highly complex, multi-disciplinary clinical settings. This role encompasses the management of numerous residency clinics, affiliated practices, and hospital professional services relationships across various medical specialties, each with distinct operational needs and educational goals. The COO will work closely with the CEO, designated CMU Health Directors, Residency Program Directors, department heads, and other senior leaders to ensure seamless integration of clinical services, administrative services, excellence in resident education, and superior patient care. This role demands a visionary leader with extensive experience in managing complex healthcare operations, a focus on key performance indicators, a deep commitment to academic medicine, and the ability to drive innovation in a dynamic and multifaceted environment.

ESSENTIAL FUNCTIONS:

Strategic Leadership:

• In conjunction with the President and CEO and Administrative Team, develops organizational goals to support the strategic mission of the company. 
• Develop and execute a comprehensive operational strategy that aligns with the overall mission and vision cascading down to the residency programs and its associated clinics.
• Lead strategic initiatives across multiple specialties, ensuring that each clinic and practice meets its unique clinical, educational, and financial objectives.
• Foster a culture of innovation and continuous improvement, promoting the integration of new technologies, best practices, and evidence-based care models.
• Drive company results from both an operational and financial perspective working closely with the President and CEO and other key executive team members.

   

Operational Management

• Oversee the daily operations of a diverse portfolio of clinics ensuring optimal performance, patient satisfaction, and education.
• Develop and implement standardized processes across all sites to ensure consistency in care delivery, operational efficiency, and compliance with accreditation and regulatory requirements.
• Lead efforts to enhance coordination and communication between specialties, ensuring a multidisciplinary approach to patient care and educational training.
• Create effective measurement tools to gauge the efficiency and effectiveness of internal and external processes.

Financial Stewardship

• Partner with the Chief Financial Officer to achieve favorable financial results with respect to productivity and expense management.
• In collaboration with the CFO support the financial performance of the residency clinics and practices, including budgeting, forecasting, and financial reporting across multiple specialties.
• Drive revenue growth and cost optimization strategies, balancing the financial sustainability of each clinic and practice with the program's educational and clinical goals.
• Manage contracts and relationships with external partners to ensure favorable terms and compliance with contractual expectations.

Team Leadership and Development

• Lead, mentor, and develop a high-performing team of administrative, clinical, and support staff across all clinics and practices, fostering a culture of collaboration, professionalism, and excellence.
• Work closely with Residency Program Directors and specialty leaders to ensure that operational practices support the educational and professional development needs of residents and students across multiple disciplines.
• Promote a diverse and inclusive work environment that supports the well-being and engagement of faculty, staff, and learners.
  
  

Compliance and Accreditation:

• Collaborates with the Compliance Officer, Privacy Officer, and Lega Counsel to ensure all clinics and practices comply with relevant federal, state, and local regulations, as well as specialty-specific accreditation standards.
• Collaborate with respective senior leaders on accreditation and compliance efforts, including any preparation for site visits, audits, and continuous improvement initiatives, across a broad range of specialties.
• Implement and monitor quality assurance programs to maintain the highest standards of care and education.
  
  

Stakeholder Engagement:

• Work with a wide range of external stakeholders such as College of Medicine’s leadership, hospital partners and affiliated community healthcare organizations.
• Serve as a key liaison between the residency program, clinical departments and external  stakeholders, ensuring alignment of goals and priorities.
• Represent the clinics at internal and external meetings, conferences, and events, advocating for the needs and achievements of each specialty.
• Engage with patients, students and residents, faculty, and staff to gather feedback, address concerns, and drive patient-centered and learner-focused care.
• Ensures compliance with contractual relationships with community partners.

REQUIRED EDUCATION AND EXPERIENCE:

• Preferred Master’s degree in health care administration, business administration, or related field; clinical background (e.g., MD, RN) preferred but not required.
• Minimum 5-10 years of executive level operational experience required.  Health care management experience preferred.
• Proven track record of successfully leading large, multi-disciplinary teams in a healthcare setting, with a focus on quality improvement, financial performance, and patient satisfaction.
• Strong leadership, communication, and interpersonal skills, with the ability to navigate complex organizational structures and influence across all levels of the organization.
• Demonstrated commitment to diversity, equity, and inclusion in healthcare operations, education, and patient care.

CMU is an AA/EO institution, providing equal opportunity to all persons, including minorities, females, veterans, and individuals with disabilities.

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