OB/GYN Patient Scheduler  (Full Time)
Department: OB/GYN

GENERAL STATEMENT OF DUTIES:

The OB/GYN Patient Scheduler is responsible for supporting the needs of the OB/GYN department, receiving and directing patients/visitors to appropriate locations, phone call encounters, scheduling visits, recording insurance and demographic data.  An OB/GYN Patient Scheduler must exhibit a friendly and helpful affect towards parties within and outside the corporation.  All duties are based on clinical operations needs as directed by the Operations Manager.

ESSENTIAL FUNCTIONS:

Scheduling Responsibilities

·       Schedule appointments, for both clinic and procedures, using protocol established within the OB/GYN department

·       Conduct “reminder calls” to ensure patients arrive for appointments and are on time.

·       Call patients to reschedule if they no-show for an appointment, particularly if they are high risk.

·       Answer multiple incoming phone calls and open electronic phone encounters

·       Register basic patient demographics using protocol established within the department

·       Back-up surgery scheduler

·       Effectively monitor and manage care teams, ensuring appropriate follow-up

·       Change appointments for patients and communicate with other health professionals about changes to preparation.

·       Work in emergency appointments and resolve scheduling conflicts

Medical Records

1.       Record Maintenance and Quality Control

·       Records shall be maintained in a manner that is accurate, current and secure

·       Outside documents via transfer of an OB/GYN patient will be scanned and filed in patient’s EMR

2.       Public Service, Problem Solving and Legal Compliance.  Employee will ensure that:

·       Phone calls should be triaged to appropriate parties and/or information gathered in response to requests from patients, insurance companies, other physician offices and the like

·       Patient release forms for incoming and outgoing records (as per legal guidelines ROI) are completed

·       Maintain that patient confidentiality be the utmost importance

WORKING ENVIRONMENT/PHYSICAL DEMANDS:

Prolonged sitting, word processing and telephone operations.  Occasional lifting up to 20 pounds. Distracting, active office environment.

QUALIFICATIONS

·       Minimum of high school diploma

·       Strong knowledge of medical terminology

·       Attention to detail

·       Medical/OB/GYN background preferred

·       Proficient in the use of computers and scheduling software or ability to learn applicable software.

·       Clerical and office support work coupled with keyboarding, and computer proficiency.

·       Proficient written and verbal communication skills with multicultural sensitivity.

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