Hotel/Lodge Front Desk Supervisor  (Full Time, Day Shifts)
Department: Hotel

POSITION SUMMARY: Responsible for successful direction, administration and coordination of all activities of the hotel.

ESSENTIAL DUTIES: Specific areas of responsibility included, but not limited to:

• Provide supervision to front desk staff. Train, counsel, and provide feedback to Manager regarding staffing, hires, corrective actions, performance evaluations, attendance, and separations
• Maintain adequate inventory of supplies and equipment.
• Plan work schedules to ensure maximum Guest service.
• Facilitate the flow of information throughout the property by organizing, facilitating, and attending regularly scheduled meetings with team and other hotel departments.
• Review various reports, identifying potential misinformation and/or conflicts, and reporting to appropriate individuals.
• Analyze service and general operations for the front desk on a daily basis, giving feedback and offering direction as needed.
• Tactfully handle stressful and difficult situations with Guests and Team Members to identify effective resolutions.
• Ensure all support duties and responsibilities are carried out in an efficient and timely manner.
• Perform additional duties as assigned.

QUALIFICATIONS:

1. Education: High School diploma, or Equivalent required.

2. Work Experience:

a. Two (2) years of experience in the hospitality industry.

b. Three (3) years of supervisory experience.

c. Additional education and/or related work experience may substitute for the minimum requirements of this position.

3. Knowledge, Skills, and Abilities:

a. Basic computer knowledge with Microsoft Office programs.

b. Effective communication (verbal and written) skills in English. Bilingual in Spanish a plus.

c. OPERAPMSsystemexperiencea plus.

4. Be at least 18 years of age.

5. Able to demonstrate eligibility to work in the U.S.

Participate and pass pre-employment drug screening and background investigation to obtain and maintain a valid Gaming License.