Gourmet Cheese Customer Service (Full Time)
Location: Cotati
Department: Cheese
GOURMET CHEESE CUSTOMER SERVICE
REGULAR FULL TIME - $18.50-21.50/HR
SHIFTS: COMPLETE OPEN AVAILABILITY – EVENINGS & WEEKENDS REQUIRED
POSITION SUMMARY
Your job as a Gourmet Cheese Customer Service Clerk focuses on providing excellent and friendly customer service and contributing to the daily operation of the Gourmet Cheese Department.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Provide excellent customer service, address the needs of customers, and answer their questions in a timely and effective manner.
- Acquire and maintain thorough knowledge of products and services offered. (e.g. cheese, olives, crackers, etc.)
- Describe flavor profiles of cheeses to customers, including flavor profiles, food pairings, etc.
- Take orders with attention to detail. (e.g. cheese platters, etc.)
- Communicate and consult with Gourmet Cheese Manager and Assistant Manager on special order capabilities and production requirements.
- Assist with packaging, pricing, and merchandising department products. (e.g. cheese, crackers, chocolates, etc.)
- Maintain display cases. (e.g. ensure items are clean, stocked, have proper and accurate signage, etc.)
- Maintain a safe and organized warehouse and back of house cooler.
- Process deliveries as required.
- Organize, rotate, and stock workstation and department supplies. (e.g. cheese case, olive bar, paper goods & packaging products, etc.)
- Clean and sanitize work areas, utensils, and equipment.
- Operation of equipment. (e.g. price scale, vacuum sealer, etc.)
- Answers phones and pages promptly and courteously.
- Follow and comply with established procedures, including Weights and Measures, health and sanitation and safe work practices.
- Immediately reports safety hazards and violations to supervisors.
- Performs opening, mid, and closing duties as assigned.
- Works all scheduled shifts and attends required trainings and meetings.
- Other duties as assigned by supervisors.
SKILLS & QUALIFICATIONS
- 18+ years old.
- Beginner knowledge of cheeses (e.g. cutting, production, taste description, etc.)
- Ability to follow directions and established procedures with attention to detail.
- Ability to effectively prioritize competing tasks in a fast paced, evolving environment.
- Ability to work a flexible schedule including nights, weekends, and holidays as needed.
- Clear and effective communication style, both written and verbal.
- Team-player who can also work independently with minimal supervision.
- Basic math skills.
- Conversational English skills required when working with customers.
- Bilingual proficiency preferred.
EDUCATION, CERTIFICATES, LICENSES
- High School Diploma or general education degree (GED).
- Food Handlers Certificate (ServSafe or ANSI compliant organization).
PHYSICAL REQUIREMENTS/WORK ENVIRONMENT - The list below outlines the expectations, requirements, and conditions of this position.
- Works with and around flour/grains, dairy, fresh fruits, vegetables, nuts, and/or other food allergens.
- Frequently lifts/carries 10 pounds and occasionally up to 50 pounds.
- In a work day: constant standing/walking.
- Work requires the following motions: standing, walking, bending, twisting, squatting, kneeling, and reaching. Bending and twisting at waist and neck. Reaching above and below the shoulders.
- Hand use: single grasping, fine manipulation, pushing and pulling.
- Occasional-to-frequent exposure to extreme temperatures from work in and around freezers, coolers, refrigerators, ovens, stovetops, grills, barbeques, etc., inside and outside of the store in all weather conditions.
- Consistent work in wet and dry conditions.
- May require use of ladders or step stools.
- Exposure to FDA approved cleaning chemicals (gas, fumes, chemicals).
- Work with and around tools and equipment, including but not limited to knives, personal protective equipment, forklift, pallet jacks, hand trucks, six-wheel carts, baler, etc.
- Intermittent noise from equipment and machinery.
- Wear non-slip, water and oil resistant closed-toe shoes.
BENEFITS
- Employee Stock Ownership Plan (ESOP)
- Competitive Wages & Benefits
- Medical, Dental, And Vision
- 401 (k) retirement
- Employee Discounts
- Paid Time off
- Flex Spending Account for Medical & Dependent Care
- Regular Wage Increases
- Commuter Benefits
- Safety Incentive Program
- Career Development and Growth Opportunities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
